Open to opportunities

Layla Miro Alonso

@laylamiro

Message

Analytical accountant and customer-service leader with GAAP expertise and process focus.

United States

Message

What I'm looking for

I seek roles that leverage accounting fundamentals and CRM-driven customer experience, offering collaborative teams, compliance-focused responsibilities, and opportunities to improve processes and drive retention.

I am an analytical, organized accountant with GAAP knowledge and hands-on experience across public accounting functions and customer-facing operations. I combine a detail-oriented approach with strong ownership to deliver accurate financial work and reliable service.

I have led customer service teams and frontline support roles—guiding enrollments, resolving technical issues, and maintaining high satisfaction scores across phone and chat channels. At Worth Finance Corporation I processed loan applications, ensured documentation compliance, and helped drive a 15% increase in customer retention.

My background includes CRM proficiency (Salesforce, Jira), records management, conflict resolution, and staff coordination. I have experience training teams, preparing regulatory logs and reports, and applying process improvements to boost performance.

I communicate effectively in English and Spanish and thrive in collaborative environments where accuracy, compliance, and customer outcomes matter. I seek opportunities to apply accounting fundamentals alongside customer experience and operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Bridge Personnel

Mar 2025 - Present (11 months)

Maintained high customer satisfaction by delivering empathetic, clear, and solution-oriented support for returns, service inquiries, order tracking, and appointment scheduling across remote channels.

Customer Experience CRM Returns Processing Appointments Communication Problem Solving Remote Support

Lead Customer Service Representative

Empyrean Benefit Solutions

Sep 2023 - Mar 2025 (1 year 6 months)

Led enrollment support across phone and chat, resolving technical and onboarding issues while ensuring accuracy and compliance and coordinating with multiple departments to maintain service continuity.

Customer Experience Compliance Technical Support CRM Chat Support

Loan Processing Specialist

Worth Finance Corporation

Mar 2021 - Sep 2023 (2 years 6 months)

Processed and evaluated loan applications, refinances, and payment plans in line with policy, ensured documentation and data privacy compliance, and contributed to a 15% increase in customer retention.

Loan Processing Documentation Compliance CRM Customer Retention Data Privacy Workflow Management

Loan Processor

Worth Finance Corporation

Mar 2021 - Sep 2023 (2 years 6 months)

Processed and evaluated loan applications, refinances, and payment plans ensuring documentation accuracy and data privacy compliance, contributing to a 15% increase in customer retention.

Loan Processing Documentation Management Compliance CRM Data Privacy

Sales and Security Lead

Allied Universal

May 2018 - Feb 2021 (2 years 9 months)

Achieved daily sales targets for bundled services, developed new customer accounts through field outreach, and led and trained security personnel across multiple sites while preparing incident reports and logs.

Direct Sales Account Development Team Leadership Training Reporting Customer Outreach Merchandising Analysis

Sales & Security Team Lead

Allied Universal

May 2018 - Feb 2021 (2 years 9 months)

Achieved daily sales targets for bundled services, developed new customer accounts through field outreach, and led/trained security personnel across sites while preparing detailed incident and activity reports.