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Monique Phipps

@moniquephipps

Finance professional with 5+ yrs in analysis, auditing & reporting; skilled in Excel, and Power BI; driven to optimize processes & support growth.

United States

Message

What I'm looking for

I seek a customer-focused support role applying CRM, billing, and troubleshooting skills, collaborating cross-functionally, and growing into expanded responsibilities within a fast-paced, service-oriented team.

I am an accomplished finance professional with over five years of experience in financial analysis, auditing, and management. I hold a Bachelor’s degree in Finance from Johnson & Wales University and have developed expertise in financial reporting, budgeting, forecasting, and risk assessment. My career has included key roles such as Royalty Analyst Manager at Sony Music Entertainment, where I led process improvements that enhanced operational efficiency, as well as positions in auditing and financial oversight at Party City and Dave & Buster’s.

I am highly skilled in leveraging technology to drive business decisions, with hands-on experience in Microsoft Excel, Power BI, Tableau, and MS Access. I am also CompTIA A+ certified, which complements my analytical skill set with a strong foundation in IT systems and troubleshooting.

I thrive in roles that allow me to combine analytical rigor with strategic problem-solving, and I am particularly interested in opportunities in financial analysis, business analysis, and actuarial support. I am passionate about collaborating cross-functionally to optimize processes, improve financial performance, and deliver actionable insights.

Outside of work, I enjoy sports, particularly golf and flag football, and I bring the same energy and teamwork mindset from my personal interests into my professional life.

Experience

Work history, roles, and key accomplishments

Current

Server

Current

Dave & Buster's

Aug 2024 - Jan 2025 (5 months)

Delivered exceptional table service while managing simultaneous tasks during peak hours and processed financial transactions accurately via POS. Handled guest needs and concerns with professionalism to maintain customer satisfaction.

Customer Service POS Transactions Multitasking Cash Handling Conflict Resolution Time Management Upselling

Sales Auditor

Party City Corporate

Feb 2021 - Dec 2023 (2 years 10 months)

Supported internal teams resolving customer transaction issues and monitored data accuracy to improve reporting timelines. Addressed service-related discrepancies and reconciled sales records to maintain financial integrity.

Attention To Detail Sales Auditing Transaction Reconciliation Data Analysis Reporting Cross Functional Collaboration SQL (if used)

Royalty Analyst Manager

Sony Music Entertainment

May 2018 - Jul 2020 (2 years 2 months)

Served as liaison between clients and internal departments to clarify payment structures and ensured accurate, timely royalty reporting. Resolved discrepancies through collaborative communication to maintain reporting accuracy.

Reconciliations Royalty Accounting Client Relations Reporting Financial Analysis Cross Functional Communication Issue Resolution

Customer Support & Financial Services

Gap Inc.

Jun 2014 - Jun 2019 (5 years)

Provided financial and service support to customers regarding payment plans and billing, logging and tracking service requests through internal systems to ensure timely follow-up. Delivered clear, solution-oriented communication in a high-volume call center.