M Chawla
@mchawla
I resolve customer issues and improve order support operations.
IndiaWhat I'm looking for
I'm currently managing end-to-end order processing at CHAWLA Powerweave Software Services, ensuring accurate, timely fulfillment and resolving customer queries through email. I use Salesforce to manage cases, track interactions, follow up on issues, and report escalations to improve resolution times.
Previously, I supported US-based Amazon customers at Teleperformance through phone and email, processing concessions and resolving a wide range of inquiries with active listening, empathy, and clear communication.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Powerweave Software Services
Jun 2024 - Present (2 years 2 months)
Managed end-to-end order processing, ensuring accuracy and timely fulfillment for customer satisfaction. Resolved a wide range of customer queries efficiently via email, maintaining high service standards.
Sr. Customer Service Associate
Teleperformance
Aug 2022 - Apr 2024 (1 year 8 months)
Provided comprehensive customer support to US-based clients, effectively resolving queries via phone and email. Managed and processed customer concessions, ensuring timely and accurate resolution of requests.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Bachelor of Commerce, Commerce
Bachelor in Commerce degree from Mumbai University, completed in 2021.
Maharashtra State Board
Higher School Certificate, Commerce
Higher School Certificate in Commerce from Maharashtra State Board, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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