Open to opportunities

Sibulele MJi

@sibulelemji

Message

Senior customer service consultant with 10+ years delivering exceptional client support and service improvements.

South Africa

Message

What I'm looking for

I’m looking for a role where I can apply my 10+ years of customer service expertise, strengthen client relationships, and drive measurable service improvements—using my communication, problem-solving, and compliance-focused approach to support your organisation’s success.

I am a senior customer service consultant with over 10 years of experience in the customer service field. Throughout my career, I have developed a reputation for delivering exceptional client support, fostering positive customer relationships, and driving service improvements. With an innovative spirit and a passion for problem-solving, I am eager to contribute my expertise and creativity to support the success of your organisation in my new role.

In my roles as a Sales Consultant, Customer Service Representative, Back Office Consultant, and Customer Service (IntelliBPO/NAVEX), I have guided clients through product and service needs, handled inbound telephone inquiries, and resolved complaints with empathy. I also supported personal loan disbursements, processed credit and fraud referral applications, and reviewed documentation to ensure accuracy, compliance, and regulatory standards—while maintaining clear, effective communication across different clients and stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Customer Service

Current

IntelliBPO/NAVEX

Oct 2024 - Present (1 year 9 months)

Assisted international clients with documenting work-related concerns and queries, ensuring clarity, accuracy, and compliance with organizational standards. Captured and processed workplace issues and documented employee concerns for international stakeholders to support transparent resolution.

client support Documentation & Compliance Accuracy Multitasking Communication Active Listening Cross Cultural Communication

Back Office Consultant

Absa

Sep 2018 - Mar 2024 (5 years 6 months)

Assisted clients with the disbursement of personal loans, ensuring accuracy and adherence to financial policies. Processed credit and fraud referral applications and reviewed supporting documentation to maintain regulatory standards.

Loan Disbursement Support Loan Processing Documentation Review & Compliance Accuracy & Regulatory Customer Service

Customer Service Representative

Cell C

Jan 2017 - Aug 2017 (7 months)

Handled customer inquiries and suggestions with courtesy and professionalism to foster positive client experiences. Resolved complaints with empathy and escalated critical issues to supervisors when necessary.

Customer Service Complaint Resolution Active Listening Empathy Customer Escalation Multitasking Communication

Sales Consultant

I-Talk

May 2015 - Dec 2016 (1 year 7 months)

Guided clients in selecting products tailored to their needs and handled inbound telephone inquiries with accurate, timely support. Also assisted customers with Absa credit card applications while maintaining compliance during onboarding.