At Vodafone in Doha, I handle more than 70 customer technical issues and disputes daily, using troubleshooting to achieve over a 95% first-call resolution rate and reduce query tickets by 10%.
I've also supported customers at Ooredoo and Qordr, combining technical guidance, product education, tailored recommendations, and clear communication. My background includes office administration, electrical maintenance, and leading an electrical maintenance team, supported by industrial engineering education.
