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Amani Keraghel

@amanikeraghel

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Multilingual Customer Success leader driving retention, consultative onboarding, and cross-cultural client growth.

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What I'm looking for

I’m looking for a customer success role where I can build consultative relationships, lead remote onboarding and retention, and drive growth across international markets—using clear communication, milestone tracking, and proactive escalation handling.

I’m a relationship-driven, trilingual professional (Arabic, English, French) known for high-impact communication and consultative corporate client management. I lead remote B2B and B2C success funnels through needs assessments, onboarding, and lead conversion—turning international inquiries into long-term customer accounts.

In my current roles, I strengthen operational alignment and client outcomes by streamlining language division workflows, tracking client health, and implementing success strategies with high-value stakeholders across the UK and EMEA. Previously, as a Language School Manager and Customer Service Specialist, I owned end-to-end operations, managed escalations and resolution, and improved retention through structured onboarding and milestones tracking.

Experience

Work history, roles, and key accomplishments

Current

Head of Languages & Customer Success

Current

Orinex Training & Recruitment Ltd

Jun 2025 - Present (1 year 1 month)

Promoted to lead the language division, streamlining cross-border workflows, managing training schedules, and ensuring operational alignment. Drives remote B2B/B2C success funnels through needs assessments and maintains client retention by tracking client health scores.

Arabic English French Customer Success Management Onboarding Client Retention Relationship Management Remote Leadership Needs Assessment Health Scores

Current

Corporate Account Manager & Language

Current

Leaders Training Centre

Feb 2025 - Present (1 year 5 months)

Formulates and delivers advanced business communication and language structures tailored to elite corporate client requirements. Facilitates high-impact workshops and serves as a lead on-site consultant for enterprise partners such as Hamad Hospital and Katara Hospitality.

Arabic English French Business Communication Language Consulting Workshop Facilitation Cross Cultural Communication Stakeholder Management

Language School Manager

Rocket Academy

Oct 2021 - Jan 2025 (3 years 3 months)

Managed full end-to-end operations for the language school, including daily administration, staff scheduling, and facility workflows. Oversaw the customer lifecycle for students and corporate accounts and handled escalations as the final point of contact to ensure timely resolutions.

Operational Management Staff Scheduling Customer Onboarding Client Success Retention Escalations

Customer Service Specialist

Gateway Turkish Visa Centre

Jan 2019 - Jul 2021 (2 years 6 months)

Handled high-volume daily in-person customer inquiries, managing documentation workflows and specialized visa application processing. Resolved sensitive application roadblocks and conflicts using native Arabic and professional English and French communication.

High Volume Management Arabic English French