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Mayqueen Yawo Ahiaku-Dunyo

@mayqueenyawoahiaku-d

Customer service representative at Telecel Ghana who contributed to a 50% rise in sales through customer education and cross-selling.

Ghana

Message

What I'm looking for

I’m looking for remote, asynchronous chat and email support roles where I can resolve customer issues, support retention, and contribute to sales growth.

At Telecel Ghana, I resolved customer complaints and inquiries in writing and in person, and contributed to a 50% rise in sales through customer education and cross-selling.

I logged customer interactions in CRM tools, troubleshooted issues, and escalated them to the right departments. I also coached and onboarded new team members on service standards and processes.

At Vodafone Ghana, I delivered end-to-end customer support and contributed to a 30% increase in sales by explaining new products and services. I maintained customer records and daily cash and revenue reconciliations.

At Ghana Revenue Authority (GRA), I advised taxpayers on tax procedures, processed registrations and payments, and prepared records to support audit operations. I’m suited to remote, asynchronous chat and email support roles.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Telecel Ghana

Mar 2024 - Aug 2026 (2 years 5 months)

Resolved customer complaints and inquiries in writing and in person, applying clear, empathetic communication under pressure. Grew product and service adoption, contributing to a 50% rise in sales through proactive customer education and cross-selling.

CRM Ticketing Systems Customer Retention Conflict Resolution Complaint Handling Microsoft Office Coaching Onboarding

Customer Service Representative

Vodafone Ghana

Mar 2019 - Mar 2024 (5 years)

Delivered end-to-end customer support, resolving service issues promptly while maintaining high satisfaction scores. Contributed to a 30% increase in sales by clearly communicating new products and services to customers.

Customer Support Sales Documentation Cash Reconciliation Coaching Onboarding

National Service Personnel

Ghana Revenue Authority

Sep 2017 - Jul 2018 (10 months)

Advised taxpayers in writing and in person on tax procedures and compliance requirements. Processed registrations, tax clearance certificates, and domestic tax payments (PAYE, VAT/NHIL, CIT, Excise Duty).

Tax Compliance Documentation Record keeping Customer Advisory