Veronica Akoto
@veronicaakoto
Customer Service Manager at Telecel Ghana, handling complex complaints and supporting frontline teams across retail operations.
GhanaWhat I'm looking for
At Telecel Ghana, formerly Vodafone Ghana, I oversee day-to-day customer service operations in a retail frontline environment and support a positive customer experience.
I guide frontline team members, handle escalated complaints, and work with relevant teams to investigate issues and find practical resolutions. I also monitor team performance against KPIs and use CRM and internal systems to support service processes and accurate record keeping.
Before becoming Customer Service Manager, I progressed through National Service, Customer Service Representative, and Team Lead responsibilities at Vodafone Ghana. I’m seeking remote customer support opportunities, particularly in email and live chat.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Telecel Ghana
Jan 2022 - Present (4 years 10 months)
Oversee day-to-day customer service operations in a retail frontline environment, maintaining service standards and a positive customer experience. Lead, guide, and support frontline team members, handle escalated complaints, and monitor team performance against KPIs.
Customer Service
Vodafone Ghana (Telecel)
Jul 2013 - Present (13 years 4 months)
A customer service personnel at Telecel Ghana used to be Vodafone,a telecommunication company
Customer Service
Vodafone Ghana (Telecel)
Jul 2013 - Present (13 years 4 months)
A customer service personnel at Telecel Ghana used to be Vodafone,a telecommunication company
Customer Service and Team Leadership Roles
Vodafone Ghana
Jan 2013 - Dec 2022 (9 years 11 months)
Progressed through National Service, Customer Service Representative, and Team Lead responsibilities before appointment as Customer Service Manager. Assisted customers with enquiries, service requests, and complaints in a busy telecommunications retail environment.
Education
Degrees, certifications, and relevant coursework
Ghana Technology University College
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology from Ghana Technology University College.
Availability
Location
GhanaAuthorized to work in
Salary expectations
Job categories
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