Open to opportunities

Mayowa Bodunwa

@mayowabodunwa

Message

Cloud expert and technical support engineer with automation skills.

Nigeria

Message

What I'm looking for

I seek a role that fosters innovation, collaboration, and growth in cloud technologies.

I am a dedicated Cloud Expert and Lead Customer Support Engineer with a strong background in AWS and Infrastructure as Code (IaC). My journey in technology began with a Bachelor of Engineering in Computer Engineering from The University of Benin, where I developed a solid foundation in programming and cloud technologies. I have honed my skills in optimizing workflows and enhancing customer experiences through innovative solutions.

In my current role at Kredete, I successfully reduced response times to under 30 minutes and improved customer satisfaction scores significantly by implementing automated workflows. My experience as a Senior Infrastructure/Technical Support Engineer at CloudSenseiNG has allowed me to mentor aspiring cloud professionals, achieving a remarkable 95% AWS certification pass rate. I thrive in fast-paced environments and am passionate about leveraging technology to drive efficiency and support excellence.

Experience

Work history, roles, and key accomplishments

Current

Lead Customer Support Engineer

Current

Kredete

Feb 2024 - Present (1 year 3 months)

As Lead Customer Support Engineer, optimized workflows using Intercom and Freshworks, reducing response times to under 30 minutes. Built automated workflows with AWS Lambda and improved customer satisfaction scores significantly. Integrated internal knowledge bases with AI for enhanced support efficiency and led cross-functional initiatives to align customer experience with product goals.

Intercom Freshworks AWS Lambda API Gateway Customer Support Automation Knowledge Management Workflow Optimization

Current

Senior Infrastructure/Technical Support Engineer

Current

CloudSenseiNG

Mar 2020 - Present (5 years 2 months)

In the role of Senior Infrastructure/Technical Support Engineer, mentored students achieving a high AWS certification pass rate and migrated workloads using Terraform. Deployed OpenStack infrastructure and handled multiple support cases for an AppSec SaaS product, maintaining a high customer satisfaction score. Authored internal knowledge articles to improve team efficiency.

AWS Terraform OpenStack Ansible Kubernetes Technical Support Mentorship Customer Satisfaction Automation

Education

Degrees, certifications, and relevant coursework

Udacity

Nanodegree, Cloud DevOps

2022 - 2022

Completed a Cloud DevOps Nanodegree, which included training in cloud infrastructure, CI/CD pipelines, and automation tools, enhancing skills in deploying and managing cloud applications.

The University of Benin

Bachelor of Engineering, Computer Engineering

2015 - 2021

Studied Computer Engineering, focusing on the principles of computing, software development, and hardware systems. Gained practical experience through projects and hands-on learning.