I am a skilled DevOps Engineer and customer-focused Technical Support Engineer with 5 years of experience providing exceptional technical assistance to clients globally. Seeking a challenging role where I can utilize my strong problem-solving skills and technical expertise to deliver top-notch support and contribute to the success of the organization.
VM
Looking for a job
Vincent Moyaki
@vincentmoyaki
I am a DevOps Engineer based in Nigeria, and passionate about continuous learning and improvement.
NigeriaExperience
ME
Current
Technical Support Engineer
Memberium
Providing customer/technical support to English-speaking clients all around the world who are building membership sites using the Memberium plugin. Help customers review their campaign automation in Infusionsoft/ActiveCampaign CRM. Collaborate with cross-functional teams, including developers and product managers, to escalate and resolve complex issues and provide feedback for product improvement.
M(
Azure Technical Support Engineer
Microsoft (Tek-Experts)
Jul 2019 - Oct 2020 (1 year 3 months)
● Providing Technical support to Customers Globally
● Collaborate with cross-functional teams, including developers and product managers, to escalate and resolve complex issues and provide feedback for product improvement.
● Troubleshooting customer's environment and reproducing customer scenarios
AU● Providing email support to WordPress.com customers.
● Helping customers use Automattic’s products: WordPress.com, Tumblr, WooCommerce, and Jetpack.
● Troubleshooting, investigating, and writing detailed escalation reports for full-time members of the WordPress.com Happiness Engineer teams.
UB
IoT Technical Support
Ubidots
Jan 2021 - Jul 2021 (6 months)
Serve as a brand ambassador within the Ubidots community of thousands of IoT enthusiasts, answering technical questions and providing ideas on how to solve tech challenges. Answer technical questions on how to use the Ubidots product, helping Ubidots users bring their IoT projects to reality. Work collaboratively with Ubidots product leads to provide customer feedback.
Tech stack
Learn about the tools and technologies that Vincent likes to use.
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
60k-100k USD
Social media
Job categories
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