Syamim Rashid
@syamimrashid
I improve customer operations, resolve complex escalations, and lead high-performing service teams.
MalaysiaWhat I'm looking for
I'm currently managing patient billing, reconciliations, and sensitive healthcare enquiries at Melvern Pathology – Australian Clinical Labs, coordinating with patients and internal teams to resolve discrepancies while following Medicare and insurance procedures.
Previously, I handled high-risk Trust & Safety escalations at ByteDance and led 18–20 customer service agents on the Grab project at Kelly Services. Across tech, logistics, BPO, and healthcare, I've improved operational performance through KPI management, coaching, escalation handling, and cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Melvern Pathology - Australian Clinical Labs
Jan 2025 - Present (1 year 8 months)
Manage end-to-end patient billing processes, including payment handling, invoice accuracy, and account reconciliation. Handle sensitive healthcare and financial enquiries with professionalism and accuracy.
Managed high-risk account escalations, security-related cases, and sensitive user investigations. Collaborated with Trust & Safety, Security Engineering, and policy teams to resolve critical cases.
Content Moderator
Concentrix (YouTube Project)
Jan 2020 - Dec 2021 (1 year 11 months)
Reviewed and moderated platform content to ensure policy compliance. Maintained strong KPI performance under strict operational targets.
Supported Singapore-based customers with international shipments across APAC and Europe. Managed shipment tracking, issue resolution, and proactive customer follow-ups.
Team Leader (Customer Operations)
Kelly Services (Grab Project)
Jan 2017 - Dec 2020 (3 years 11 months)
Led and managed a team of 18–20 customer service agents across multiple communication channels. Monitored KPIs, coached team members, and conducted performance evaluations.
Education
Degrees, certifications, and relevant coursework
Universiti Teknologi MARA (UiTM)
Bachelor (Hons), Business Economics
2012 - 2015
Pursued a Bachelor (Hons) in Business Economics, focusing on economic theory and business applications.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Salary expectations
Job categories
Skills
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