SuJin Tang
@sujintang
Senior Project Manager specializing in cross-market operations, process optimization, and AI-enabled workflow design.
MalaysiaWhat I'm looking for
I am a Senior Project Manager with 10+ years leading cross-market operations, client implementations, and transformational process work across APAC. I build repeatable systems, document best practices, and drive operational analytics to improve delivery speed and consistency.
At Rakuten Insight I led a regional implementation team, introduced capacity planning tools, and drove AI-enabled workflow adoption that reduced manual project build time by 40% while improving QA and client satisfaction. I consistently achieve high on-time completion and team efficiency through stakeholder management and agile collaboration.
I mentor project managers in change management and agile delivery, and I’m focused on bridging project management with AI training and workflow design to scale high-quality, repeatable outcomes for Fortune 500 clients.
Experience
Work history, roles, and key accomplishments
Senior Project Manager
Rakuten Insight Global
Apr 2024 - Present (1 year 6 months)
Lead a regional implementation team across APAC delivering multi-market research and CX programs, improving delivery speed and cross-market consistency by 20% and maintaining a 95% on-time completion rate.
Project Manager
Rakuten Insight Global
Mar 2021 - Mar 2024 (3 years)
Managed multi-market implementations for banking, automotive, and tech clients, improving client satisfaction scores by 15% through proactive communication and milestone visibility.
Finance & Operations Manager
Elegantology Gallery & Restaurant
Jan 2012 - Dec 2014 (2 years 11 months)
Led finance and operations transformation, reducing operating losses by 30% and accelerating month-end close from 20 to 5 days via real-time reporting and process redesign.
Account Director
Thinkscape Branding & Design Consultancy
Jan 2010 - Dec 2012 (2 years 11 months)
Directed multi-market client projects and executive brand workshops in Kuala Lumpur and Dubai, strengthening client retention through consultative stakeholder engagement.
Co-Founder & Operations Lead
Sumo Anchor
Jan 2007 - Dec 2010 (3 years 11 months)
Scaled an events startup to MYR 2M in annual contracts by developing operational frameworks and client management playbooks, overseeing full-cycle project delivery.
Advertising & Promotion Executive
Honda Malaysia
Jan 2006 - Dec 2007 (1 year 11 months)
Managed national campaign rollouts with a MYR 28M budget, serving as media spokesperson for product launches and optimizing ROI across channels.
Education
Degrees, certifications, and relevant coursework
Project Management Professional (PMP)
PMP Certification (in progress), Project Management
PMP certification currently in progress to validate project management skills and best practices.
LULimkokwing University
Bachelor of Advertising and Mass Communication, Advertising and Mass Communication
Completed a Bachelor of Advertising and Mass Communication focusing on advertising and mass communication principles and practice.
SUSunway University
CAT-ACCA Certificate, Accounting
Completed the CAT-ACCA certificate program covering foundational accounting and professional accounting principles.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
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