Magdalena Manevska
@magdalenamanevska
Customer Success leader with product management experience driving retention and growth.
NetherlandsWhat I'm looking for
I am a dedicated Customer Success Manager with over 10 years of experience building genuine relationships, improving customer satisfaction, and driving measurable retention improvements. My background in product management gives me a holistic perspective of the customer journey and informs data-driven decisions.
I've led cross-functional teams, mentored junior associates, and implemented KPI-driven strategies that improved team efficiency by 20% and increased customer retention by 5%. At SimplyPayMe I reduced churn by 20% through payments integrations, onboarding improvements, and risk controls.
I value empathetic communication, continuous improvement, and collaborative problem-solving, and I bring practical experience in UX-driven product initiatives, compliance-minded risk management, and customer lifecycle optimisation.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
MSA IP – Milojevic, Sekulic & Associates
Mar 2023 - Present (2 years 7 months)
Consulting Customer Success Manager overseeing client portfolios and KPI-driven initiatives that improved retention by 5% and increased team efficiency by 20% through training and process improvements.
Product Manager
SimplyPayMe
Sep 2020 - Feb 2023 (2 years 5 months)
Led product strategy and global payment integrations, reducing churn by 20% while improving onboarding (KYC/KYB) and implementing risk/compliance controls across payment workflows.
Customer Success Manager
SimplyPayMe
Feb 2017 - Aug 2020 (3 years 6 months)
Owned customer onboarding and lifecycle programs, achieving 99% positive reviews across TrustPilot and app stores while implementing loyalty initiatives and preventative measures to reduce failed payments.
Customer Success Manager
BRKV Tech
Jun 2015 - Jan 2017 (1 year 7 months)
Improved customer satisfaction by 10% across retail and tech portfolios, redesigned the company-wide customer success strategy, and coordinated renewals and SLA negotiations to boost retention and revenue.
Education
Degrees, certifications, and relevant coursework
University St. Cyril and Methodius, Skopje
Bachelor of Arts, International Trade
2009 - 2014
Completed a Bachelor of Arts in International Trade at the Economic Faculty, focusing on international commerce and trade practices.
Availability
Location
NetherlandsAuthorized to work in
Job categories
Skills
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