At Bridged, I run weekly account health reports and brief the account management team on wins, risks, and strategic insights for retention and expansion. I also built client performance data and slides for a C-suite budget-extension proposal covering five AI agents.
I mapped the client lifecycle from contract signature to renewal, identifying churn and low-adoption triggers, and automated onboarding in Asana. Earlier, at The Hour Glass, I tracked sales KPIs and product flows across six luxury watch boutiques, contributing to approximately 30% sales growth over six months.
