Open to opportunities

Bruno Almeida

@brunoalmeida

Message

Sales Operation Manager with expertise in optimizing sales processes.

Belgium

Message

What I'm looking for

I seek a dynamic role in a forward-thinking company that values innovation and collaboration.

I am a results-driven Sales Operation Manager with extensive experience in optimizing sales processes across EMEA and APAC regions. At Engie, I streamlined operations, enhanced Salesforce adoption, and led training sessions to improve system efficiency. My focus on data analysis and KPIs has enabled sales teams to prioritize strategic accounts effectively.

Previously, as a Sales Excellence Specialist at Ingersoll Rand, I designed programs to boost sales productivity and implemented Salesforce CRM across multiple regions. My ability to analyze complex business challenges and translate sales needs into IT solutions has consistently driven performance improvements. I am passionate about continuous improvement and thrive in collaborative environments where I can contribute to strategic planning and execution.

Experience

Work history, roles, and key accomplishments

Current

Sales Operation Manager

Current

Engie

Nov 2021 - Present (3 years 6 months)

As Sales Operation Manager, I streamlined sales processes, optimized workflows, and led training sessions on Salesforce. I oversaw sales teams in EMEA and APAC, developed KPIs, and provided insights through data analysis to enhance sales efficiency and accountability.

Sales Operations Salesforce Data Analysis Process Improvement KPI Analysis Training Performance Monitoring

Sales Excellence Specialist

Ingersoll Rand

Feb 2017 - Nov 2021 (4 years 9 months)

In my role as Sales Excellence Specialist, I designed programs to enhance sales productivity and implemented Salesforce CRM across regions. I facilitated training, managed sales frameworks, and documented sales processes to drive continuous improvement.

Sales Productivity Salesforce CRM Facilitation Pipeline Management Account Planning Market Analysis

Account Sales Executive

THEOplayer

Oct 2014 - Feb 2017 (2 years 4 months)

As an Account Sales Executive, I managed subscription changes and sales orders, implemented process improvements, and collaborated with sales teams to ensure client satisfaction and effective sales management.

Sales Management Subscription Services Process Improvement Salesforce CRM Order Management Reporting Troubleshooting Workflow Optimization

Account Manager

Banco Bilbao Vizcaya Argentaria - BBVA

May 2009 - Aug 2014 (5 years 3 months)

In my role as Account Manager, I provided tailored financial solutions, managed client relationships, and prepared analytical reports to support clients' financial decisions and enhance satisfaction.

Client Relationship Management Data Analysis Reporting Sales Support Customer Satisfaction Communication Team Collaboration Financial Assessments

Technical Pre-Sales Support Manager

Service Innovation Group, S.A.

May 2003 - Aug 2009 (6 years 3 months)

As Technical Pre-Sales Support Manager, I supported the sales team with technical expertise, qualified new customers, and maintained communication to ensure client needs were met effectively.

Technical Support Sales Support Product Recommendations Team Collaboration Communication Sales Strategy Problem Solving Relationship Management

Education

Degrees, certifications, and relevant coursework

Salesforce.com

Certification, Salesforce Administration

2018 - 2018

Grade: 92%

Achieved Salesforce.com Certified Administrator certification with a grade of 92%, demonstrating proficiency in Salesforce administration and management.

Universidade Lusófona de Humanidades e Tecnologias

Bachelor's Degree, Business Management

2011 - 2014

Completed a Bachelor's Degree in Business Management, focusing on various aspects of business operations, management principles, and strategic planning.