Open to opportunities

Maya Romanti

@mayaromanti

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I manage global travel operations, bookings, supplier coordination, and real-time disruption resolution.

Indonesia

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What I'm looking for

I'm looking to apply my global travel operations, customer support, supplier coordination, and crisis-resolution experience in a role where I can improve traveler experiences and deliver accurate, solution-oriented support.

I've managed high-volume international travel operations at ATI Business Group, processing 150+ monthly bookings and coordinating suppliers across EMEA and APAC to keep itineraries accurate and disruption-free.

I also supported global travelers across live chat, phone, and email, resolving 600–700 monthly cases while maintaining a 92% CSAT score. I investigate booking issues using Salesforce, Travelbox, Sabre GDS, and third-party tools, escalating complex cases with clear documentation and practical next steps.

My background also includes itinerary design, on-the-ground guest support, confidential administration, compliance checks, and crisis coordination across time zones.

Experience

Work history, roles, and key accomplishments

Travel Operations

ATI Business Group

Dec 2025 - May 2026 (5 months)

Managed daily email communications at a volume of 100+ emails and processed over 150 international bookings monthly. Coordinated with international suppliers across EMEA and APAC to ensure seamless itinerary execution and handled emergencies and last-minute adjustments.

Email Communication Booking Management Supplier Coordination Crisis Management Payment Processing Compliance Documentation Travel Insurance