Open to opportunities

Anggoen Annalise

@anggoenannalise

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Experienced business development manager in tour and travel management.

Indonesia

Message

What I'm looking for

I am looking for a role that allows me to leverage my travel management expertise while fostering client relationships and enhancing travel experiences.

I am a dedicated professional with a strong background in tour and travel management, holding a Bachelor's degree in Public Relations and a Diploma in Tour & Travel Management. My career spans over a decade, during which I have honed my skills in business development, project management, and customer relations. I pride myself on my meticulous attention to detail and my ability to design and execute tailored travel experiences for clients across the globe.

Throughout my career, I have successfully managed various roles, including Business Development Manager at C IP T H A A N G G O E N TOURS & TRAVEL MANAGEMENT, where I was responsible for designing tours to diverse destinations such as Africa, Europe, and Asia. My previous experience at Accenture Indonesia as an Executive Project Assistant allowed me to work closely with major corporates, ensuring seamless project delivery and client satisfaction. I thrive in dynamic environments and am passionate about creating memorable travel experiences for clients.

Experience

Work history, roles, and key accomplishments

Business Development Manager

Ciptha Anggoen Tours & Travel Management

Jan 2016 - Present (9 years 5 months)

Managed business development, tour design, and quotes. Handled flight and hotel bookings, visa and passport applications, and other travel documents. Designed tours to Africa, European Countries, Australia, New Zealand, Hong Kong, South Korea, and Japan.

Tour Design Passports Customer Service Sales Negotiation

Flight & Hotel Bookings

Dwijaya Travel

Jan 2012 - Present (13 years 5 months)

Managed flight and hotel bookings, visa and passport applications, and other travel documents. Reported to the ticketing manager. Assisted private companies and government entities with their travel needs.

Passports Ticketing Government Relations Corporate Travel Reporting Customer Support

Executive Incentive Tour Operator

Gullivers Travel

Jan 2010 - Present (15 years 5 months)

Operated as an Executive Incentive Tour Operator, providing international concierge and online personal assistant services for group tours and VIP clients. Performed various assignments as directed by the company.

Personal Assistant Customer Service Event Planning Communication Problem Solving Multitasking

Executive Project Assistant

Accenture Indonesia

Jan 2010 - Present (15 years 5 months)

Served as an Executive Project Assistant, providing national concierge services for large corporations such as Astra Group and BNI Bank. Managed deliverable projects and reported to the Senior Manager.

Project Management Corporate Concierge Client Relations Reporting Data Analysis Communication Problem Solving Administrative Support Microsoft Office Team Collaboration

Senior Tours & Travel Consultant

Carlson Wagonlit

Jan 2005 - Present (20 years 5 months)

Handled business trips for corporate clients including Castrol Indonesia, Bluescope Steel, Oracle, ABB, Mercedes-Benz Indonesia, and ANZ Indonesia. Communicated effectively with overseas locations regarding travel arrangements, accommodations, and business needs, reporting to the Manager.

Corporate Travel Travel Management Client Communication Reporting Customer Service Negotiation Problem Solving International Relations

Ticketing Officer

Transa Tours & Travel

Jan 2004 - Present (21 years 5 months)

Managed retail international and domestic flight bookings. Coordinated airport transfers for tour groups and oversaw airport flow. Reported to the Ticketing Supervisor.

Airport Transfer Ticketing Customer Service Domestic Travel Reporting Communication Problem Solving Airport Transfers

Reservation Officer

Ideal Tours & Adventure, Lombok

Jan 2003 - Present (22 years 5 months)

Handled inbound tour reservations and served as a sales representative for French-speaking customers. Acted as a local guide in Lombok and reported all activities to the supervisor.

Inbound Tour Reservations Sales French Local Guiding Customer Service Reporting Communication Problem Solving Tourism Cultural Immersion

Reservation Officer

Pilman Tours & Travel, Philippines

Jan 2002 - Present (23 years 5 months)

Managed reservations for international and domestic guests. Arranged hotel bookings and provided daily reports to the manager.

Reserving International Guests Domestic Guests Reporting Customer Service Communication Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

STP Trisakti

Diploma III, Tour & Travel Management

Completed a Diploma III majoring in Tour & Travel Management. This program provided a strong foundation in the travel industry, preparing me for various roles.

Universitas Esa Unggul

Bachelor degree, Public Relations

Obtained a Bachelor's degree with a major in Public Relations. This education enhanced my communication and interpersonal skills, crucial for professional interactions.