Samuel Aditya
@samueladitya
I analyze travel operations and improve customer outcomes through data-driven process improvements.
IndonesiaWhat I'm looking for
At ATI Business Group, I support Traveloka Indonesia’s flight operations, managing refunds, bookings, cancellations, and itinerary changes through Amadeus GDS. I helped reduce customer complaints by 20% by improving service protocols and coordinating closely with airline partners.
Previously at Traveloka, I led international operations teams across Southeast Asia, using KPI monitoring, root cause analysis, coaching, and workflow improvements to strengthen service quality. I also bring hands-on hospitality and customer-care experience, with Tableau, DOMO, Salesforce, and CRM platform skills.
Experience
Work history, roles, and key accomplishments
Data Analyst & Flight Specialist
ATI Business Group
Aug 2023 - Present (3 years 1 month)
Managed customer service and flight refund processes supporting Traveloka Indonesia operations. Reduced customer complaints by 20% through improved service protocols and utilized Amadeus GDS for flight management.
Data Analyst & Operations Team Lead
Traveloka
Sep 2021 - Aug 2023 (1 year 11 months)
Led and mentored international teams supporting Traveloka operations across Southeast Asia. Managed daily operations, monitored KPIs, and drove process improvements through root cause analysis.
Customer Care Agent
Traveloka
Mar 2021 - Sep 2021 (6 months)
Resolved customer issues related to travel services, bookings, payments, and documentation. Contributed to a 20% increase in positive customer feedback through effective issue resolution.
Front Desk Service / Receptionist
Chanti Hotel
Feb 2020 - Jan 2021 (11 months)
Managed guest check-in/out, reservations, and inquiries while delivering professional front desk service. Coordinated with housekeeping and maintenance to ensure timely guest request fulfillment.
Front Desk Service / Concierge Intern
New York Hotel
Feb 2019 - Jul 2019 (5 months)
Assisted guests with reservations, inquiries, and front desk and concierge services. Maintained professional service standards and positive guest relationships.
Education
Degrees, certifications, and relevant coursework
Universitas Stikubank Semarang
Bachelor's Degree, Hotel/Motel Administration & Management
2016 - 2020
Pursued a Bachelor's degree in Hotel/Motel Administration & Management, along with a Diploma in Tourism & Hotel/Motel Administration & Management.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Job categories
Skills
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