Nabil Alifadio

Responsible for end-to-end airline ticket handling (quoting, booking, issuing, reissuing, to invoicing). Ensured bookings accuracy and compliance with clients' requirements and airline policies, delivering high-quality customer service.

Coordinated with overseas clients to manage airline ticket bookings, including issuing and reissuing. Ensured booking accuracy and compliance with client requirements and airline policies, while delivering high-quality customer service.

Managed the schedules and calendars of the CEO, coordinating and scheduling meetings with internal staff, clients, and stakeholders. Prepared and distributed meeting agendas, minutes, and other relevant materials, handling confidential information with discretion.

Conducted online sales activities through the company's official website and created new pipelines through personal prospecting. Created marketing content for the company's social media and monitored client's course progress and monthly reports.

Conducted sales calls to leads obtained from area marketing activities and created pipelines through personal prospecting. Analyzed prospectable guests' personal goals and needs through consultation, aligning them to suitable course programs.

Managed monthly schedules for the agency's key opinion leaders' social media content production and directed content production activities. Managed the company's social media account and collaborated with multiple key opinion leaders for brand campaigns.

Compiled and prepared required flight documentation for Etihad Airways flights and checked the completion of health documents for arriving passengers and flight crew using Sabre GDS. Assisted ground handling agents throughout the check-in and boarding process and monitored airline activities.

Introduced vape products to international tourists and conducted on-site sales to potential customers in various locations. Maintained customer engagement and satisfaction through a loyalty program and initiated online sales through social media and marketplaces.

Completed secondary education with a focus on Social Studies. Gained foundational knowledge in various social science disciplines.

Studied Tourism Management, gaining expertise in various aspects of the tourism industry. Developed skills in client relations, sales, and operational excellence.