Open to opportunities

Aninda Ramadhani

@anindaramadhani

I issue accurate international flight tickets and resolve global travel and IT support requests.

At ATI Business Group, I issue and reissue flight tickets for FlightCentre across the UK, Europe, and South Africa using Amadeus and Sabre. I provide 24/7 support through LiveChat and Salesforce, advising travel agents on ticketing, quotations, travel plans, and airline policies.

I've achieved 99.94% ticketing accuracy as a top ticketer and was named Employee of the Month for the last two months.

Previously, I supported users at Medco E&P - Conocophillips with Office 365, SAP, Citrix, and other ICT issues, and contributed to monthly strategic-planning assessments at Pertamina EP.

Experience

Work history, roles, and key accomplishments

Current

Ticketing Staff

Current

ATI Business Group

Jul 2023 - Present (3 years 1 month)

Issue and reissue flight tickets through GDS systems (Amadeus and Sabre). Provide 24/7 global support via LiveChat/Salesforce and handle tickets in Europe and Africa timezones.

Amadeus Sabre GDS Live Chat Salesforce Customer Support Ticketing

Global IT Service Desk Analyst

Medco E&P - Conocophillips

Dec 2021 - Jun 2023 (1 year 6 months)

Assisted users with ICT assistance (Office365, SAP, Citrix, etc.) over the phone. Recorded and discussed user issues, investigated causes, and resolved them, escalating unresolved issues to second level support.

Office 365 SAP Citrix IT Support Troubleshooting Service Desk

Strategic Planning Intern

Pertamina EP

Mar 2019 - Mar 2020 (1 year)

Assisted in monthly assessments for revenue realization, physical progress, delays, and issues regarding oil wells.

Strategic Planning Oil and Gas Data Analysis

Education

Degrees, certifications, and relevant coursework

University of Manchester

Bachelor of Engineering, Petroleum Engineering

2015 - 2018

Grade: GPA 3.3

Activities and societies: Student Caller, Manchester Calling Campaign; Student Ambassador

Pursued a Bachelor of Engineering in Petroleum Engineering, achieving a GPA equivalent to 3.3. Actively participated as a Student Caller and Student Ambassador, assisting with university events and applications.