Mayada Muhamad
@mayadamuhamad
Customer support representative for The Outnet and e-commerce brands, resolving order and delivery issues.
EgyptWhat I'm looking for
At 1-Commerce, I supported customers of The Outnet with order status, deliveries, returns, and refunds. I documented interactions and followed up on open cases until they were resolved.
At WoodWatch, I provided English and Arabic support through email, live chat, and social media, handling returns, refunds, and exchanges from first contact to resolution. I also translated customer communications and support content.
At elGrocer, I handled customer contacts in English and Arabic across calls, email, and live chat, resolving order and delivery issues and escalating cases when needed. I’m available for US overnight and weekend shifts.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
1-Commerce
Aug 2026 - Sep 2026 (1 month)
Supported customers of The Outnet, a global luxury fashion retailer, with order status, deliveries, returns and refunds. Documented every interaction and followed up on open cases until resolved.
Product Launch Coordinator
F3 Marketing Agency
Jan 2024 - Jan 2026 (2 years)
Managed launches and website operations for Tara Nature's Formula, AMAKIN and Anatomy Hair Care on Shopify and Magento. Coordinated designers, content and technical teams through Asana and Slack, delivering campaigns on schedule.
Virtual Assistant & Content Manager
The Power Is Ours
Jan 2023 - Jan 2024 (1 year)
Managed Zoom sessions for up to 500 people and ran email campaigns on Mailchimp. Wrote daily onboarding reports for new team members.
Bilingual Customer Support Agent
WoodWatch
Jan 2023 - Jan 2024 (1 year)
Provided English/Arabic customer support via email, live chat and social media. Handled returns, refunds and exchanges from first contact to resolution and translated customer communications and support content.
Customer Support Agent
elGrocer
Jan 2020 - Jan 2023 (3 years)
Handled 100+ daily customer contacts in English and Arabic across calls, email and live chat. Resolved order status and delivery issues, escalating to the right team when needed.
Exam Invigilator
The British Council
Jan 2019 - Dec 2019 (11 months)
Supervised examinations and ensured compliance with testing procedures.
Customer Service Advisor
Vodafone UK
Jan 2018 - Jan 2019 (1 year)
Took inbound calls from customers in the UK and Ireland. Handled escalated customers and was a top sales achiever on UK and Ireland accounts.
Education
Degrees, certifications, and relevant coursework
Alexandria University
Bachelor's Degree
2016 - 2021
Pursued a Bachelor's degree at Alexandria University from 2016 to 2021.
Availability
Location
EgyptAuthorized to work in
Salary expectations
Job categories
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