Key Code

I've supported international customers across phone, email, live chat, and marketplace messaging for more than eight years, resolving order, payment, delivery, account, and technical issues.

At Sutherland Global Services, I handle 80+ daily interactions on a food delivery support account, document cases in Zendesk, and coordinate escalations through resolution. I also helped test an AI-assisted workflow that reduced repetitive customer issues by 45%.

At Al-Andalus Store, I supported customers with device setup, compatibility, hardware and software troubleshooting, warranty claims, repairs, exchanges, and delivery delays. My active case tracking and clear communication contributed to a 92.8% CSAT score.

Through my independent e-commerce business on eBay and Allegro, I sold more than 5,000 software products and managed complete order lifecycles, remote technical support, refunds, replacements, and disputes. I maintained eBay Top Rated Seller status for multiple consecutive years through reliable, policy-compliant service.