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Sahar Eltorky

@sahareltorky

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I've led customer service teams and streamlined operations across software, retail, and telecommunications.

Egypt

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What I'm looking for

I'm looking for an operations, customer relations, or administrative role where I can improve workflows, support teams and leaders, and deliver responsive service.

I've led customer service teams at Vodafone Ireland, Digital Works, and Concentrix supporting Amazon UK, coaching representatives to deliver strong customer experiences and meet service KPIs.

At MVPux Software, I oversaw day-to-day operations for a startup, coordinating developers and support staff while improving workflows, efficiency, and project delivery.

I've also supported executive operations at Bosphorus for Import and Supplies, managing schedules, meetings, correspondence, reports, and communication with internal and external stakeholders.

Most recently, I managed customer care, supplier relations, inventory, invoices, and marketing coordination for Pick Up's Cairo branches. I bring organized administration, practical problem-solving, and responsive customer service to every role.

Experience

Work history, roles, and key accomplishments

Customer Relations Specialist

Pick Up

Apr 2023 - Aug 2023 (4 months)

Managed all customer care-related tasks at Pick Up's Cairo branches, ensuring prompt and effective resolution of inquiries, issues, and complaints. Conducted follow-ups with marketing agencies and designers to coordinate marketing efforts, ensure brand consistency, and maximize promotional impact.

Client Relations Issue Resolution Marketing Coordination Supplier Relations Contract Negotiation Inventory Management Invoicing

CEO Assistant

Bosphorus for Import and Supplies

May 2020 - Jan 2022 (1 year 8 months)

Provided high-level administrative support to the CEO, managing schedules, coordinating meetings, and handling correspondence. Assisted in the preparation of reports, presentations, and documentation for executive meetings, ensuring accuracy and timeliness.

Executive Support Calendar Management Meeting Coordination Report Preparation Presentation Skills Correspondence

Operation Manager

MvpUx Software

Dec 2019 - May 2020 (5 months)

Oversaw day-to-day operations at MVPUX, a startup software company, ensuring smooth workflow, resource optimization, and timely project delivery. Managed a diverse team of professionals, including developers and support staff, fostering collaboration, accountability, and high performance.

Operations Management Team Management Process Improvement Resource Optimization Project Delivery

Team Leader

Concentrix (Amazon UK)

Jun 2019 - Dec 2019 (6 months)

Supervised a diverse team of customer service professionals, fostering a collaborative and customer-focused work environment. Developed and implemented training programs to enhance team members' skills in areas such as conflict resolution and effective communication.

Team Leadership Training Conflict Resolution Communication Skills Customer Service

Team Leader

Digital Works

Jan 2019 - Jun 2019 (5 months)

Directed a team of customer service representatives, ensuring adherence to service standards and alignment with company objectives. Implemented performance improvement plans and provided ongoing coaching to optimize team performance and productivity.

Team Leadership Performance Improvement Coaching Customer Service Communication Skills

Team Leader

Vodafone Ireland

Jan 2018 - Jan 2019 (1 year)

Led a dynamic team of customer service representatives, providing guidance, support, and coaching to ensure the delivery of exceptional customer experiences. Managed team performance, including setting targets, monitoring metrics, and implementing strategies to achieve service excellence and meet KPIs.

Team Leadership Coaching Performance Management KPI Monitoring Training Customer Service

Customer Service Representative

Vodafone Ireland

Jan 2017 - Jan 2018 (1 year)

Provided exceptional customer service to Vodafone Ireland's clients, addressing inquiries, resolving issues, and ensuring customer satisfaction. Handled incoming calls and emails, assisted with account inquiries, billing questions, and technical support, maintaining a high level of professionalism and efficiency.

Customer Service Call Handling Email Handling Account Management Billing Support Technical Support Cross Functional Collaboration

Administrative Assistant

Deep Vision Media

Jan 2016 - Jan 2017 (1 year)

Provided administrative support to executives, managing calendars, scheduling meetings, and coordinating travel arrangements. Handled correspondence, maintained filing systems, and assisted with document preparation and HR functions.

Calendar Management Scheduling Travel Coordination Correspondence Filing System Documentation Preparation HR Support