MUmax User
@maxuser3
Dedicated and detail-oriented professional with 6 years of experience in IT and customer support.
MyanmarWhat I'm looking for
I am a dedicated and detail-oriented professional with over six years of experience in IT, customer support, and business analysis. My most recent role at Accenture Technology Solutions has honed my skills in trust and safety, content management, and process improvement. I have a strong background in identifying inefficiencies and suggesting solutions, with a proven track record of adapting to fast-paced work environments.
Prior to Accenture, I worked as a Business Analyst at Bluestone Solution Co., Ltd., where I collaborated with customers to identify system problems and provided solutions. I also gained experience in testing and fixing system features, gathering requirements, and documenting systems. My role required me to act as an interface between developers and customers, ensuring smooth communication and effective problem-solving.
In addition to my technical skills, I hold a B.Sc. in Physics from East Yangon University and a Diploma in IT from National Management College. I have also completed various certifications in digital marketing and SEO, which have equipped me with a diverse skill set to handle both technical and marketing-related tasks.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
INSOLUTIONS.work Operation Company
Apr 2024 - Jan 2025 (9 months)
Provided customer support through various channels, resolving product-related issues and ensuring customer satisfaction. Maintained knowledge of company products and collaborated with teams to meet customer needs.
Training Assistant
Sky Asia Cable Car Project Co.,Ltd
Apr 2024 - Jan 2025 (9 months)
Installed Point of Sales software and hardware, provided training to employees, and created user manuals. Collaborated with the administration and IT teams to ensure smooth operations.
Trust & Safety Specialist
Accenture Technology Solutions Sdn Bhd
Jul 2019 - Jul 2023 (3 years 11 months)
Worked to create a positive online environment by managing and safeguarding content on digital platforms. Resolved user inquiries with empathy and accuracy while identifying process inefficiencies and suggesting improvements.
Business Analyst (IT)
Bluestone Solution Co.,Ltd
Feb 2017 - Mar 2019 (2 years 1 month)
Identified system problems and provided solutions by gathering customer requirements and interfacing between developers and clients. Created documentation and trained users on system functionalities.
Education
Degrees, certifications, and relevant coursework
Salween Studio Digital Marketing Training Center
Certificate, Digital Marketing
2019 - 2019
Completed an Intensive Digital Marketing Certificate Training, gaining skills in digital marketing techniques and strategies.
Myanmar Institute of Business
Professional Diploma, Marketing
2018 - 2018
Achieved a Professional Diploma in Global and Digital Marketing, focusing on marketing strategies in the digital landscape.
National Management College
Diploma, Information Technology
2015 - 2016
Earned a Diploma in Information Technology, covering various aspects of IT systems, software development, and management.
East Yangon University
Bachelor of Science, Physics
2011 - 2015
Completed a Bachelor of Science in Physics, focusing on the principles of physics and their applications in real-world scenarios.
Tech stack
Software and tools used professionally
Availability
Location
MyanmarAuthorized to work in
Job categories
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