Aung Thurain Tun
@aungthuraintun
Software Support Engineer with expertise in training and customer solutions.
What I'm looking for
I am a dedicated Software Support Engineer with extensive experience in customer software training and technical support. My journey began with a Bachelor of Computer Science from the University of Computer Studies in Taunggyi, followed by a Master in Business Administration from UCSI University in Kuala Lumpur. Over the past six years at Galaxy Software Company in Yangon, I have honed my skills in implementing and managing monitoring technologies for software and network platforms.
Throughout my career, I have successfully designed and delivered training programs tailored to the skill levels of employees, identifying gaps and creating courses to enhance their capabilities. My strong knowledge of SQL databases and my ability to liaise effectively with software developers have enabled me to provide comprehensive customer solutions. I take pride in my ability to facilitate workshops and e-learning modules, ensuring that training materials are consistently updated and relevant.
As an ambitious and optimistic individual, I thrive in team environments and am always eager to learn new technologies. My commitment to continuous improvement and innovative thinking drives me to deliver exceptional results in every project I undertake.
Experience
Work history, roles, and key accomplishments
Software Support Engineer (Customer Software Training)
Galaxy Software Company
Jun 2016 - Dec 2022 (6 years 6 months)
Managed and implemented monitoring technologies for software, server, and network platforms, providing technical support and resolving configuration-related problems for released application software. Designed and delivered comprehensive software training programs, including creating learning strategies, identifying skill gaps, and developing e-learning modules and workshops. Maintained training m
Education
Degrees, certifications, and relevant coursework
University of Computer Studies, Taunggyi
Bachelor of Computer Science, Computer Science
Completed a comprehensive curriculum in computer science, focusing on foundational principles and practical applications. Gained expertise in programming, data structures, and algorithms.
UCSI University, Kuala Lumpur
Master of Business Administration, Business Administration
Pursued advanced studies in business administration, covering strategic management, finance, and marketing. Developed strong leadership and analytical skills applicable to diverse business environments.
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Location
Authorized to work in
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