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yukichan hnin

@yukichanhnin

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Results-driven customer experience professional with 15 years of experience

Myanmar

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What I'm looking for

Seeking a challenging role in an organization where I can leverage my wealth of experience, dynamic approach, and effective communication to drive both organizational growth and personal success.

As a seasoned customer experience professional with 15 years of experience, I have developed a proven track record of success across diverse industries such as E-commerce, IT, Telecom, Retail, and Services. With a strong background in sales, business development, and partnership management, I am well-versed in driving organizational growth and personal success.

Throughout my career, I have demonstrated excellent communication skills, blending high scientific degrees, linguistic proficiency, and IT expertise. My expertise in customer service, team management, and marketing strategy has enabled me to foster high-performing teams and drive business growth.

I am now seeking a challenging role in an organization where I can leverage my wealth of experience, dynamic approach, and effective communication to drive both organizational growth and personal success.

Experience

Work history, roles, and key accomplishments

Head of Customer Loyalty

MPT

Aug 2022 - Aug 2023 (1 year)

Led a team to enhance customer loyalty through partnerships and digital advertising. Developed marketing strategies and oversaw the Loyalty Management System, ensuring effective data reporting and analysis to boost user engagement and revenue.

Team Leadership Partnership Management Digital Advertising Marketing Strategy Data Analysis User Engagement Revenue Campaign Management

Business Development & Strategic Partnership Manager

Amara Communications Co., Ltd

Dec 2018 - Aug 2022 (3 years 8 months)

Managed the Ananda Loyalty programs, focusing on member engagement and program growth. Collaborated with cross-functional teams to develop marketing strategies and optimize user experience.

Business Development Strategic Partnerships Marketing Strategy Program Management Cross Functional Collaboration ROI Analysis User Experience Performance Metrics

Solution Sales & Business Development Manager

ACE Data Systems Co., Ltd

Feb 2016 - Jan 2019 (2 years 11 months)

Developed sales strategies and coordinated with sales teams to enhance product positioning and customer engagement. Managed the full sales cycle from prospecting to closure.

Sales Strategy Product Knowledge Customer Engagement Sales Cycle Management Market Analysis Technical Expertise Presentation Skills Partnership Development Competitive Analysis

Senior Business Development Manager

work.com.mm

Aug 2013 - Jan 2016 (2 years 5 months)

Oversaw sales operations and developed business plans to meet revenue goals. Trained sales teams and coordinated marketing efforts for lead generation.

Sales Management Business Planning Revenue Training Lead Generation Performance Tracking Co Marketing Customer Relationship Management Sales Reporting Organizational Skills

Senior Sale Associate

Apparel Group LLC

Sep 2011 - Aug 2013 (1 year 11 months)

Provided exceptional customer service and managed sales operations. Handled inventory management and visual merchandising according to brand standards.