Mi Yoon Yoon

Provided technical support and troubleshooting for customers. Assisted with communication, multitasking, and time management to ensure efficient service delivery.

Maintained strong relationships with clients, ensuring excellent service and satisfaction. Gathered feedback to improve services and contribute to customer retention and loyalty initiatives.

Ensured marketing practices aligned with financial industry regulations and organizational policies. Provided actionable insights to refine marketing strategies.

Acted as a liaison between staff, clients, and external partners. Provided accurate information about the organization's services, programs, and policies, ensuring accurate documentation of messages and communication.

Responded to inquiries from students, parents, and staff regarding admissions, programs, schedules, and academic policies via phone, email, or in-person. Assisted in event coordination and maintained detailed records to enhance service quality and drive continuous improvement.

Completed a diploma program in English, focusing on enhancing language proficiency and communication skills. This program provided a strong foundation for professional communication and further academic pursuits.

Obtained a certification in Digital Marketing, covering key aspects of online marketing strategies and tools. This certification equipped me with practical skills for digital campaigns and market analysis.

Acquired a certification in Business Management, focusing on organizational leadership, strategic planning, and operational efficiency. This program enhanced my understanding of business principles and management practices.

Grade: Qualified

Dedicated customer service professional with extensive experience in managing inquiries and delivering outstanding service. Skilled communicator, adept at building strong relationships and collaborating effectively with colleagues. Highly adaptable, quick to learn, and experienced in planning, coordination, and organization.