Wai Linn Htet
@wailinnhtet
I improve digital customer journeys through support, e-commerce operations, and community management.
MyanmarWhat I'm looking for
At MCIX Marketing Agency, I manage day-to-day community operations across multiple brand accounts, responding to inquiries, resolving complaints, and coordinating with Account, Client Service, and Creative teams. I also develop response templates, FAQs, escalation guidelines, and community management SOPs while monitoring customer sentiment and recurring issues.
Previously, I supported online sales at iSure and XtraSure for nearly four years, helping customers with products, orders, payments, and after-sales support. I bring a warm, solution-oriented approach to customer service and use tools including Meta Business Suite, TikTok Analytics, Google Workspace, Cin7 CRM, Crisp, and 3CX to keep customer communication and operations running smoothly.
Experience
Work history, roles, and key accomplishments
Community Manager
MCIX Marketing Agency
Sep 2025 - Present (11 months)
Managed day-to-day community management operations across multiple brand accounts, responding to customer inquiries and comments while maintaining brand tone and communication guidelines. Handled customer complaints, escalated complex issues, and coordinated with internal teams to resolve customer-related issues.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Science, Business Administration
Pursuing a Bachelor of Science in Business Administration with an expected graduation in 2030.
Tech stack
Software and tools used professionally
Availability
Location
MyanmarAuthorized to work in
Job categories
Skills
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