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Max ScheurerMS
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Max Scheurer

@maxscheurer

I deliver calm, trilingual customer support and crisis communication across healthcare and hospitality.

Thailand
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What I'm looking for

I’m seeking remote customer support work on day-shift Thai hours (GMT+7), where I can use my trilingual client care, de-escalation, and crisis communication experience. I’m available from late September.

I’ve spent more than 20 years supporting clients in five-star hospitality and international healthcare, communicating fluently in German, Spanish, and English.

Most recently, I ran day-to-day clinical operations for a private residential treatment facility in Thailand, reporting to the CEO. I grew the service, hired and trained staff, wrote SOPs, and led risk management, crisis intervention, rostering, and quality assurance.

In Australian methamphetamine outreach, I delivered case management, assessments, telehealth support, court reports, and pre-release planning for people navigating complex situations.

I also managed seven food and beverage outlets and 60 staff at a five-star hotel, bringing practical experience in scheduling, payroll, P&L, and team coordination. I’m equipped for reliable remote work from a quiet home office with fast fibre internet.

Experience

Work history, roles, and key accomplishments

AU

AOD Counsellor - Methamphetamine Outreach

Australia

Jan 2018 - Jan 2022 (4 years)

Provided case management and crisis intervention for methamphetamine outreach. Conducted assessments, support, pre-release planning, court reports, and telehealth delivery.

Education

Degrees, certifications, and relevant coursework

Radisson SAS Hotel, Vienna — Hospitality Apprenticeship logoRA

Radisson SAS Hotel, Vienna — Hospitality Apprenticeship

Hospitality & Tourism (3-year apprenticeship)

IS

IES Los Alcores, San Miguel de Salinas (Spain)

Secondary School Graduation (Bachillerato)

Tech stack

Software and tools used professionally

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