Wirawit Chungphiwat

I’m an operations professional with a year of experience in high-pressure international environments, where I’ve handled crisis situations, regulatory compliance, and conflict resolution while maintaining a 95% satisfaction rate. In customer service and international operations roles, I’ve been the primary point of contact for time-sensitive issues and escalation management to protect service quality during operational shifts.

Most recently, I spearheaded the resolution of 50+ high-priority flight escalations and complex compensation claims daily, while strictly enforcing Thai Airways’ international security and operational standards. Previously, I managed end-to-end residential billing and financial reporting with 100% accuracy, streamlined administrative workflows to improve response times, and ensured 100% compliance with airport security and civil aviation regulations—alongside Google IT Support and Google Data Analyst training to strengthen my data-focused impact.