Hannes Seidel

HS

Open to opportunities

Hannes Seidel

@hannesseidel

I improve global customer experiences through faster, scalable remote support.

What I'm looking for

I'm looking for a remote-focused customer success, support, or guest experience role where I can improve service workflows, support global clients across time zones, and contribute to customer satisfaction and product adoption.

I'm improving customer experiences for global tourism companies through remote customer success, technical support, and guest operations. As a freelance Customer Success & Guest Experience professional and Yacht Operations Coordinator, I've reduced response times by 30% through workflow optimization while managing international client requests across time zones.

At Starfish Technologies, I decreased ticket resolution time by 20% by improving internal processes, provided multilingual support, and supported onboarding to improve product adoption.

My background also includes growing partner acquisition by 25% and reducing costs by up to 15% at Asia World Enterprise. At Room Club Boutique Hotel in Thailand, I increased guest satisfaction by 20% and boosted direct bookings by 35% through digital initiatives.

I bring experience across customer experience, global remote operations, travel, tourism, and event logistics, supported by fluent German, English, Portuguese, and Spanish, plus professional Thai.

Experience

Work history, roles, and key accomplishments

FR

Current

Customer Success & Guest Experience Specialist

Current

Freelancer

Jun 2022 - Present (4 years 2 months)

Reduced customer response times by 30% through workflow optimization. Managed international client requests across multiple time zones and delivered technical and customer support for global tourism companies.

Customer Success Guest Experience Workflow Optimization Remote Collaboration Zendesk Freshdesk Salesforce Slack Microsoft Teams Zoom Google Workspace Microsoft Office

Education

Degrees, certifications, and relevant coursework

UF

Universidade Federal Fluminense

Master of Business Administration, Service Management (Tourism)

Pursued an M.B.A. in Service Management with a focus on Tourism.

BS

BBW Schmalkalden

Technical Assistant, Informatics

Completed a technical assistant program in informatics.

UB

University of Applied Sciences Berlin

Bachelor of Arts, Tourism & Event Management

Earned a B.A. in Tourism and Event Management.

Tech stack

Software and tools used professionally

Salesforce

Microsoft Teams

Zendesk

Google Workspace

FreshDesk

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