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Maximiliam Frischbutter

@maximiliamfrischbutt

Message

Technical Support Engineer with 4+ years resolving SaaS & EV cloud issues.

Germany

Message

What I'm looking for

I’m looking for Technical Support Engineer and Enterprise Support roles in SaaS, cloud, or EV technology—remote or hybrid, based in Bavaria—where I can diagnose issues end-to-end, run root cause analysis, and improve product quality.

I’m a Technical Support Engineer with 4+ years of experience in enterprise B2B environments across the automotive and EV industry. I bring technical depth and a strong customer focus, diagnosing complex system issues and driving them to resolution.

I’ve supported end-to-end troubleshooting at Mercedes-Benz, Tesla, and Chargecloud—analyzing telemetry and logs, reproducing defects, and collaborating with engineering teams to resolve root causes. At Chargecloud, I worked remotely with enterprise customers on a SaaS-based EV charging platform and managed incidents through ServiceNow using ITIL workflows.

I’m comfortable running root cause analysis and translating findings into clear actions for both engineers and business stakeholders. I also prepare structured diagnostic reports and deliver technical training to help teams use platforms and handle escalations effectively.

I’m currently completing my Azure AZ-104 certification and already hold AZ-900, AI-900, and CompTIA Cloud+. I’m motivated to keep improving product quality by turning support insights into engineering-ready feedback.

Experience

Work history, roles, and key accomplishments

Current

Cloud, Azure & AWS Program

Current

New Horizons

Feb 2026 - Present (6 months)

Full-time professional development program at New Horizons Munich covering cloud infrastructure, Microsoft Azure, AWS, and service management.

Azure AWS Cloud Infrastructure Service Management

Current

Cloud, Azure & AWS Engineering - Professional Development Program

Current

New Horizons

Feb 2026 - Present (6 months)

Full-time professional development program at New Horizons Munich, covering cloud infrastructure, Microsoft Azure, AWS, and service management.

Help Desk Technician

chargecloud

Jun 2025 - Feb 2026 (8 months)

Working remotely with enterprise customers on a SaaS-based EV charging platform - diagnosing software, integration, and backend issues across 50+ client installations. Day-to-day work involves log and telemetry analysis, reproducing issues, and working directly with engineering to push fixes. All incidents managed through ServiceNow following ITIL workflows.

ServiceNow SaaS Root Cause Analysis ITIL Log Analysis

Virtual Diagnostic Specialist

Tesla

Feb 2024 - Feb 2025 (1 year)

Remotely diagnosed vehicle and HV system issues before they reached the service centre - analysing telemetry data, identifying whether faults were software or hardware related, and preparing structured diagnostic reports. Worked closely with service centres and engineering teams on complex escalations. Findings fed back into product quality improvement processes.

Root Cause Analysis Troubleshooting Remote Diagnostics Telemetry Technical Documentation

Technical Support Engineer

Mercedes-Benz AG

Jul 2021 - Jan 2024 (2 years 6 months)

Supported diagnostic systems used by R&D and service centres globally, including ECU test-bench work and managing confidential ECU access requests. Reproduced defects, collaborated with developers on fixes, and ran RCA sessions to improve system stability. Also delivered training to dealerships and workshop users on the B2B Connect platform - covering spare parts ordering, warranty claims, and acc

ServiceNow ITIL Root Cause Analysis B2B Technical Support Technical Training