At Flughafen Berlin Brandenburg GmbH, I provided on-site 1st and 2nd level support across a large, multi-zone enterprise campus. I diagnosed and resolved hardware, software, and connectivity issues within agreed SLAs.
I installed, configured, and upgraded IT equipment and enterprise software, and performed preventative maintenance on desktop and endpoint systems. I also managed incidents and service requests in HP Service Manager (HPSM).
At Robert Half / SAM Consulting – German Bundestag, I supported users in a large-scale, high-security environment. My work included troubleshooting devices and applications, administering accounts and permissions through Active Directory, and supporting Microsoft 365.
At Robert Half / Protiviti, I provided on-site and remote 1st level support and worked on cybersecurity advisory and testing, including penetration testing and information security assessments. I also supported clients with technical and billing issues via Salesforce.
