At Infosys Limited, I support Mercedes-Benz application operations by monitoring business-critical applications and handling incidents. I coordinate with developers, infrastructure teams, and specialist departments to troubleshoot issues.
I analyse and prioritise incidents, service requests, and changes according to ITIL guidelines. I also conduct root cause analyses and initiate remediation measures.
At FARO Europe GmbH, I provided third-level technical support for 3D measurement technologies and 3D scanners. I performed remote installations, troubleshot complex issues, and analysed hardware diagnostics and logs.
Earlier, I worked in IT analyst and service desk roles at Dimension Data Global Delivery Center Europe, NNIT, CSC, and Infosys. I supported users across different IT environments, documented and tracked requests, and contributed to resolving technical problems.
