Open to opportunities

Maurine Akoth

@maurineakoth

Message

I keep customer relationships, debt recovery, and office operations moving.

Kenya

Message

What I'm looking for

I'm looking for a service-driven role where I can support operations, build client relationships, manage accurate records, and apply my customer service, sales, and debt recovery experience.

At Westminster Commercial Auctioneers, I support auctioneering and recovery operations by preparing documentation, coordinating vehicle repossessions, tracking assets, and communicating with clients and financial institutions.

Previously at Nudgim Signage Company, I managed customer accounts, resolved queries, maintained contracts and invoices, and supported upselling and cross-selling. I retained 90% of clients through strong long-term relationships and reduced complaint resolution time by 40% through proactive communication.

My experience at Zillions Credit and Apex Collections Africa strengthened my customer care, debt collection, negotiation, CRM recordkeeping, and recovery follow-up skills. I bring a Bachelor of Arts in Economics and Sociology, computer packages training, and proficiency in Microsoft Office, Google Workspace, Zoom, Teams, and CRM systems.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

Westminster Commercial Auctioneers

May 2025 - Present (1 year 4 months)

Provided administrative and clerical support to auctioneering and recovery teams, prepared auction documentation, and managed communication with clients and stakeholders.

Administrative Support Documentation Record keeping Compliance CRM

Client Relations Executive

Nudgim Signage Company Limited

Mar 2024 - May 2025 (1 year 2 months)

Managed client relationships, resolved queries, prepared documentation, and supported daily operations and project management.

Customer Relationship Management CRM Upselling Cross Selling Documentation Project Management

Customer Care Agent

Zillions Credit Limited

Sep 2022 - Nov 2023 (1 year 2 months)

Conducted follow-ups with clients, documented interactions using CRM tools, and worked with debt recovery officers to develop effective recovery strategies.

Customer Service Debt Recovery CRM Upselling Cross Selling