PAULINE COLLETA

Managed and investigated customer accounts to ensure timely debt collection. Negotiated payment arrangements and guided customers through the repayment process.

Determined applicable ratios and metrics for debt payment plans. Interviewed applicants to assess financial eligibility and feasibility for loan granting.

Monitored accounts to identify outstanding debts and investigated historical data for each debt. Processed payments and refunds, and reported on collection activity and accounts receivable status.

Answered and directed phone calls, welcomed visitors, and maintained the reception area. Operated standard office equipment and kept detailed records of visitor requests and calls.

Completed a computer certificate program, gaining foundational knowledge in computer operations and relevant software applications. Developed practical skills essential for various administrative and technical roles.

Achieved the Kenya Certificate of Secondary Education, demonstrating proficiency across a range of subjects. Developed a strong academic foundation and critical thinking skills.

Obtained the Kenya Certificate of Primary Education, establishing fundamental literacy and numeracy skills. Completed primary education requirements.