PAULINE COLLETA
@paulinecolleta
Resourceful loan officer with expertise in debt collection and management.
KenyaWhat I'm looking for
I am a highly resourceful and dependable individual with a strong work ethic and a results-oriented approach. My experience spans various roles in debt collection and loan management, where I have honed my skills in customer account management, negotiation, and financial assessment. I am committed to ensuring reliability and quality outcomes in all tasks I undertake.
Throughout my career, I have successfully managed customer accounts, negotiated payment arrangements, and guided clients through the repayment process. My role as a loan officer at Pembeni Ventures allowed me to evaluate creditworthiness and set up effective debt payment plans, contributing to the financial well-being of my clients. I am eager to leverage my skills and knowledge in a challenging new opportunity that values accountability and productivity.
Experience
Work history, roles, and key accomplishments
Debt Collector
Onfon Mobile
Nov 2023 - Present (1 year 7 months)
Managed and investigated customer accounts to ensure timely debt collection. Negotiated payment arrangements and guided customers through the repayment process.
Loan Officer
Pembeni Ventures
Jan 2021 - Aug 2023 (2 years 7 months)
Determined applicable ratios and metrics for debt payment plans. Interviewed applicants to assess financial eligibility and feasibility for loan granting.
Debt Collector
CollectionAFrica
Jan 2020 - Nov 2020 (10 months)
Monitored accounts to identify outstanding debts and investigated historical data for each debt. Processed payments and refunds, and reported on collection activity and accounts receivable status.
Office Administrator
Rialto Fashions
Jun 2018 - Dec 2019 (1 year 6 months)
Answered and directed phone calls, welcomed visitors, and maintained the reception area. Operated standard office equipment and kept detailed records of visitor requests and calls.
Education
Degrees, certifications, and relevant coursework
ST.MARYS COMPUTER COLLEGE
Certificate, Computer
Completed a computer certificate program, gaining foundational knowledge in computer operations and relevant software applications. Developed practical skills essential for various administrative and technical roles.
GOOD SHEPHERD GIRLS SECONDARY SCHOOL
Kenya Certificate of Secondary Education, General Studies
Achieved the Kenya Certificate of Secondary Education, demonstrating proficiency across a range of subjects. Developed a strong academic foundation and critical thinking skills.
MULUMINI PRIMARY SCHOOL
Kenya Certificate of Primary Education, General Studies
Obtained the Kenya Certificate of Primary Education, establishing fundamental literacy and numeracy skills. Completed primary education requirements.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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