Diana Njogu

Managed complex scheduling and calendar coordination for high-level meetings, handled confidential correspondence, and oversaw travel arrangements. Provided project support and maintained a high level of discretion in all aspects of executive support.

Conducted inspections, coordinated maintenance, and developed budgets for property management. Acted as the primary contact for residents, addressing their needs and ensuring compliance with regulations.

Assisted in ensuring debt collection executives met targets and maintained updated records. Coordinated training programs and developed effective debt collection strategies.

Oversaw day-to-day office activities, managed administrative staff, coordinated meetings, and ensured compliance with regulations. Created and managed departmental budgets and organized office events.

Generated sales leads through outbound calls, provided product information, and maintained customer records. Collaborated with the sales team to meet targets and improve customer engagement.

Provided outstanding customer service across multiple channels, resolved inquiries, and documented interactions in a CRM system. Collaborated with team members to enhance customer satisfaction.

Completed a Diploma in Tourism Management, focusing on the principles of tourism, hospitality, and customer service management.

Completed training in MS Office applications packages, enhancing skills in word processing, spreadsheets, and presentations.

Achieved the Kenya Certificate of Secondary Education, covering a broad curriculum that prepared for further education and career opportunities.