At Efficacy, I direct digital commercial operations, manage customer support inboxes and partner relationships, and implement automated CRM intake workflows and ticketing stages to address member inquiries within strict SLAs.
At Blackmont Consulting, I manage candidate lifecycle tracking and source talent using Boolean searches and structured consulting rubrics. I also coordinate interviews and prepare briefing packets for hiring leads.
At Blue Media Concept, I managed customer communications via chat and email, maintained CRM profiles and service logs, and handled client inquiries and scheduling adjustments. At FastMoneyStan, I provided participant support and coordinated cohort schedules.
