Open to opportunities

Mfoniso Harrison

@mfonisoharrison

Customer Success Specialist focused on fast, high-quality support that improves retention, satisfaction, and service delivery efficiency.

Nigeria

Message

What I'm looking for

I’m looking for a customer success role where I can manage clients end-to-end, deliver fast support, and use CRM/ticket systems to improve CSAT and retention—ideally in a fast-paced team that values clear communication and continuous improvement.

I’m a customer-focused professional with 4+ years of experience delivering customer support, client relationship management, and service coordination across travel consulting, corporate, and media environments. I manage 30–50 customer interactions daily across phone, email, and digital channels, maintaining fast response times and strong service quality.

I’ve improved customer engagement and satisfaction through proactive communication and service recovery, while maintaining accurate CRM records for retention and pipeline tracking. Alongside customer success work, I’ve supported recruitment and HR documentation, bringing strong stakeholder engagement, conflict resolution, and organized service delivery to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

PGE Travels And Education Consulting Limited

Dec 2025 - Present (6 months)

Served as primary contact for 30–50 customer inquiries daily for travel bookings and international education applications, responding in under 24 hours. Logged tickets and client notes in HubSpot CRM and coordinated appointments to resolve service issues and improve retention.

Customer Support Client Relationship Management HubSpot CRM Issue Resolution Service Recovery Appointment Coordination Customer Retention

Talent Acquisition Officer

Ascentech Services

Sep 2025 - Dec 2025 (3 months)

Supported end-to-end recruitment by posting roles, screening 20–30 applications weekly, scheduling interviews, and communicating with candidates. Maintained candidate pipelines and recruitment trackers to support hiring decisions.

Recruitment Administration CV Screening Interview Scheduling Candidate Pipeline Management Candidate Engagement HR Documentation

Human Resource Intern

HR Talent Sphere

Jul 2025 - Sep 2025 (2 months)

Assisted recruitment coordination, onboarding processes, and HR documentation management. Maintained accurate and confidential digital employee records and supported performance appraisal coordination and HR policy documentation.

Recruitment coordination Onboarding & Support HR Documentation Employee records management Confidentiality Administrative Support

Administrative & Communication Officer

Nigerian Navy Ship Victory (NNS Victory)

Jan 2024 - Jan 2025 (1 year)

Facilitated internal and external communications for personnel and visitors and maintained official documentation, reports, and correspondence records. Provided frontline assistance for visitors and supported daily administrative operations.

Administrative Support Professional communication Record Management Report Preparation Service Coordination Stakeholder Engagement