Mfoniso Harrison
@mfonisoharrison
Customer Success Specialist focused on fast, high-quality support that improves retention, satisfaction, and service delivery efficiency.
What I'm looking for
I’m a customer-focused professional with 4+ years of experience delivering customer support, client relationship management, and service coordination across travel consulting, corporate, and media environments. I manage 30–50 customer interactions daily across phone, email, and digital channels, maintaining fast response times and strong service quality.
I’ve improved customer engagement and satisfaction through proactive communication and service recovery, while maintaining accurate CRM records for retention and pipeline tracking. Alongside customer success work, I’ve supported recruitment and HR documentation, bringing strong stakeholder engagement, conflict resolution, and organized service delivery to every interaction.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
PGE Travels And Education Consulting Limited
Dec 2025 - Present (6 months)
Served as primary contact for 30–50 customer inquiries daily for travel bookings and international education applications, responding in under 24 hours. Logged tickets and client notes in HubSpot CRM and coordinated appointments to resolve service issues and improve retention.
Talent Acquisition Officer
Ascentech Services
Sep 2025 - Dec 2025 (3 months)
Supported end-to-end recruitment by posting roles, screening 20–30 applications weekly, scheduling interviews, and communicating with candidates. Maintained candidate pipelines and recruitment trackers to support hiring decisions.
Human Resource Intern
HR Talent Sphere
Jul 2025 - Sep 2025 (2 months)
Assisted recruitment coordination, onboarding processes, and HR documentation management. Maintained accurate and confidential digital employee records and supported performance appraisal coordination and HR policy documentation.
Administrative & Communication Officer
Nigerian Navy Ship Victory (NNS Victory)
Jan 2024 - Jan 2025 (1 year)
Facilitated internal and external communications for personnel and visitors and maintained official documentation, reports, and correspondence records. Provided frontline assistance for visitors and supported daily administrative operations.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Arts (BA Hons), Communication Arts
BA (Hons) in Communication Arts from the University of Uyo, completed in 2024.
Availability
Location
Authorized to work in
Job categories
Skills
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