Maurice Otieno
@mauriceotieno
I resolve customer issues and deliver accurate, empathetic remote support.
KenyaWhat I'm looking for
At CCI Kenya, I handle high-volume inbound and outbound customer calls, resolve issues, process requests, and use CRM systems to track interactions and resolutions. I focus on clear, empathetic support while meeting call-quality, customer-satisfaction, and response-time targets.
Previously, I managed sensitive information, complex calendars, travel logistics, and structured documentation for a private client. I work reliably across remote tools and communicate clearly with clients, multidisciplinary teams, and external partners.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
CCI Kenya
Jan 2025 - Present (1 year 8 months)
Handled high-volume inbound and outbound customer calls, resolved issues, and processed requests. Used CRM systems to log interactions and met performance targets for call quality and customer satisfaction.
Executive Assistant and Documentation Specialist
Private Client
Jan 2023 - Dec 2024 (1 year 11 months)
Managed calendars, scheduling, and travel logistics while handling sensitive information with confidentiality. Created structured documentation and served as liaison between clients and teams.
Education
Degrees, certifications, and relevant coursework
Masinde Muliro University of Science and Technology
Attended Masinde Muliro University of Science and Technology.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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