Arden Callaway

· Handle inbound customer inquiries via phone, email, and chat for a remote-first SaaS platform
· Schedule appointments and maintain CRM records with high accuracy
· Perform detailed data entry and transcription of customer interactions
· Support payment follow-ups and client retention initiatives
· Collaborate with distributed teams using Slack, Asana, and Google Workspace

Worked as Customer Service Representative at TP.

· Built foundational skills in customer communication, data entry, and documentation
· Supported administrative tasks including scheduling, record keeping, and reporting
· Demonstrated reliability and attention to detail in a structured, target-driven environment

· Served as escalation point for complex cases, guiding peers and improving resolution processes
· Developed tracking systems in Google Sheets to monitor case progress and deadlines
· Transcribed and summarized client communications for accurate record-keeping
· Created training materials and SOPs to enhance team efficiency
· Conducted outbound client follow-ups, improving re-engagement rates