Open to opportunities

Enock User

@enockuser2

Message

Experienced customer service professional with strong leadership skills.

Kenya

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities, where I can leverage my customer service skills and leadership experience to enhance client satisfaction and team performance.

I am an experienced customer service professional with over two years of proven success in fast-paced support environments. My expertise lies in resolving complex customer issues, managing team workflows, and maintaining service quality under pressure. I have been promoted to supervisory roles due to my strong leadership abilities, clear communication, and reliability. I am adept at using a wide range of tools and systems, focusing on efficiency, accuracy, and customer satisfaction.

Throughout my career, I have built trust with clients and teams alike, consistently delivering results that align with business goals. I am committed to continuous improvement and creating meaningful experiences at every touchpoint. My experience includes supporting global customers, coaching new agents, and leading teams to achieve high performance. I thrive in environments where I can contribute to team success and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Influx

Oct 2024 - Present (10 months)

Provided support to global customers across live chat and email, handling inquiries, technical issues, and billing concerns. Focused on delivering fast, clear, and friendly service.

Zendesk Salesforce Shopify Freshdesk Microsoft Word Excel PowerPoint Google Workspace Slack Zoom)

Customer Service Supervisor

CCI Kenya

Jun 2024 - Present (1 year 2 months)

Led a team supporting U.S. home warranty clients. Responsible for agent performance, team development, and ensuring consistent service delivery.

Team Leadership Performance Management Training KPI Tracking Conflict Resolution Customer Service Coaching Mentoring Reporting Escalation Management

Customer Service Agent

CCI Kenya

Aug 2023 - Present (2 years)

Handled customer service via calls and data systems, assisting with service inquiries, complaints, and account-related tasks. Managed inbound/outbound calls and cold-calling assignments.

Customer Service Data Entry CRM Customer Satisfaction Proactive Support Communication Problem Solving

Virtual Administrative Assistant

Indeed

Oct 2021 - Present (3 years 10 months)

Supported administrative functions remotely, ensuring smooth communication and coordination across departments. Scheduled meetings and managed internal communications.

Administrative Support Virtual Correspondence Digital Documentation Scheduling Internal Communications Task Management Data Entry Microsoft Office

Virtual Administrative Assistant

Workable

Jan 2021 - Present (4 years 7 months)

Provided general administrative support in a virtual setting, focusing on scheduling and internal coordination. Organized calendars and team meetings.

Administrative Support Scheduling Calendar Management Coordination Task Management Documentation Communication Virtual Assistance Organizational Skills

Education

Degrees, certifications, and relevant coursework

Alison

Certificate, Computer Studies

2020 - 2020

Gained proficiency in Microsoft Word, Excel, and PowerPoint. Studied data entry, microcomputer applications, and software and media applications. Acquired foundational knowledge in leadership and administration.