Open to opportunities

Ann Maina

@annmaina2

Hospitality leader and restaurant manager with 13+ years in F&B operations, training teams, and delivering exceptional guest experiences.

Kenya

Message

What I'm looking for

I’m looking for a hospitality leadership role where I can lead F&B and restaurant operations, strengthen food safety (HACCP), control costs through inventory, and coach teams to deliver memorable guest experiences.

I’m a results-driven hospitality professional and current Restaurant Manager at Rock Star Gardens, bringing 13+ years of experience across food and beverage operations, team supervision, and customer service. I focus on running high-paced environments with strong quality, safety, and guest satisfaction—backed by proven work to reduce wait times and improve operational output.

Previously, I served as Junior Food and Beverage Manager at Emirates Flight Catering (HACCP and hygiene compliance, manpower planning, cost control, and menu implementation) and as Housekeeping Supervisor at Norfolk Hotel (OHS and food safety compliance, staff supervision, stock management through ERP). I bring leadership that includes training, leading by example, and creating “Wow” guest experiences, including themed buffets, BBQs, and action stations—earning employee of the month three times.

Experience

Work history, roles, and key accomplishments

Current

Restaurant Manager

Current

Rock Star Gardens

Aug 2024 - Present (1 year 11 months)

Manage restaurant operations, inventory control, menu compliance, and customer service while ensuring health, sanitation, and safety standards. Modernized work processes to reduce guest wait times, improved profits and efficiency (below 30%) via an inventory control model, and earned employee of the month three times.

Restaurant Operations Management Inventory Control Budget Management Menu Development Food Quality Assurance Themed Buffet BBQ Action Stations Setup Customer Satisfaction Themed Guest Experience

Junior Food and Beverage Manager

Emirates Flight Catering

Jul 2014 - Apr 2023 (8 years 9 months)

Oversaw compliance with the company safety management system, HACCP, and hygiene policies aligned to EKFC standards and regulations. Coordinated purchasing/inventory, led manpower planning and training, supported budget and cost control for revenue growth, and drove menu implementation, concept development, and service improvements based on passenger feedback.

HACCP Inventory Management Recruitment Pipeline On The Job Orientation Budgeting Cost Control Menu Implementation Food Presentation Food and Beverage Concept Development Passenger Surveys Analysis Service Improvement

Housekeeping Supervisor

Norfolk Hotel

Sep 2011 - Dec 2014 (3 years 3 months)

Supervised staff to ensure compliance with cleaning specifications, occupational health and safety, and food safety/quality management standards. Managed recruitment, orientation, probation, performance reviews, and training, while maintaining stock levels and recording stock receipt/issuing in the ERP system.