DORINE ONYANGO
@dorineonyango
Food & Beverage Supervisor who leads diverse teams to improve patient satisfaction through safe, high-quality meal service.
KenyaWhat I'm looking for
I’m a Food & Beverage Supervisor with long-term experience managing hospital meal service operations, ensuring food is delivered safely and consistently while meeting patient nutritional needs. I manage staff performance through on-the-job training, assigning duties, and planning rotas to keep all units fully covered.
I strengthen patient experience by analyzing patient menus for accuracy, conducting daily ward rounds to gather feedback, and handling formal complaints with practical changes to prevent recurrence. I also drive operational and financial performance through forecasting, cost control, waste minimization, and accurate event catering charges, while maintaining strict adherence to food safety, health, and safety procedures.
Experience
Work history, roles, and key accomplishments
Food & Beverage Supervisor
M. P Shah Hospital
May 2007 - Present (19 years 1 month)
Supervised hospital meal service operations by training staff, assigning duties, and ensuring safe food delivery and strong patient meal satisfaction. Managed menus with dieticians, led ward rounds for patient feedback and complaints, ensured HACCP/food safety compliance, and controlled costs through forecasting, portioning, and waste minimization.
Assistant Food & Beverage Supervisor
The Agakhan Hospital
Aug 2005 - Apr 2007 (1 year 8 months)
Planned patient and staff menus in consultation with the catering manager, chef, and hospital dietician to align meals with dietary needs. Directed meal service staffing for hospital events, strengthened infection control and health & safety practices, and ensured implementation of ISO and HACCP quality management systems.
Food & Beverage Service Personnel
Hotel Intercontinental Nairobi
Jun 2003 - Jul 2004 (1 year 1 month)
Provided food and beverage service for banquet events, managing table setup and ensuring correct mis-en-place for each function. Supported bar service operations, including order taking and beverage service delivery, building strong beverage and customer service knowledge.
Education
Degrees, certifications, and relevant coursework
African Institute of Research and Development Studies
ICT proficiency training, ICT Proficiency
2010 - 2010
Activities and societies: Continuous customer care on-the-job training; Kaizen management training (continuous).
Undertook ICT proficiency training and completed continuous customer care on-the-job training.
Kenya Utalii College
Food and beverage service, Food and Beverage Service
2001 - 2002
Activities and societies: ISO & HACCP Quality Management Systems on-job trainings.
Completed Food and Beverage Service studies at Kenya Utalii College and completed on-the-job training in ISO and HACCP quality management systems.
Nairobi Hospital
Hospitality catering benchmarking, Hospitality Catering
2015 -
Participated in hospitality catering benchmarking training at Nairobi Hospital.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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