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Maurice Jones

@mauricejones

Results-driven IT professional with 20+ years in systems integration, Software Administration and IT Support service delivery.

United States

Message

What I'm looking for

I’m a collaborative IT leader who builds strong teams and delivers excellent customer service while improving software application management and IT support through smart, secure technology.

Results-driven IT professional with 20+ years spanning systems integration, endpoint/modern workplace management (Intune/SCCM/AirWatch), healthcare clinical applications (PACS/RIS), and IT service delivery. Led enterprise initiatives including a 3,000+ user Windows 10→11 migration, strengthened endpoint security and patch compliance, and improved service operations through cloud-based ticketing and standardized processes. Known for leading teams, managing vendors/budgets, and delivering secure, reliable technology in high-uptime environments.

Experience

Work history, roles, and key accomplishments

Sr. IT Professional

Murrelektronik

Jan 2024 - Jan 2025 (1 year)

Designed and deployed Intune/SCCM-managed endpoint solutions across Windows, iOS, and mobile devices for 500+ endpoints; served as Tier 3 escalation point and improved imaging, patching, and security policy enforcement.

Microsoft Intune SCCM Endpoint management Imaging Deployment Patch Management Mobile Device Management Asset Inventory Security Policies

Systems Integration Specialist

MedQuest Associates

Jan 2018 - Jan 2024 (6 years)

Developed and customized integration solutions using SCCM, Intune, AirWatch and Office 365; managed endpoint fleet and led migration of over 3,000 users from Windows 7 to Windows 10.

SCCM Intune Airwatch Office 365 Endpoint management Imaging Asset Management

IT Service Desk Manager

MedQuest Associates

Jan 2013 - Jan 2018 (5 years)

Managed IT service desk operations including ticketing system integration, IT asset inventory, policy development, and training, improving support processes and auditability.

IT Service Management Ticketing Systems Asset Inventory Policy Development Training Customer Support Change Management

Clinical Applications Specialist

MedQuest Associates

Jan 2010 - Jan 2013 (3 years)

Implemented and supported PACS/RIS environments and advanced 3D/mammography imaging systems; maintained Merge PACS archive and trained clinical staff on imaging workflows.

PACS RIS DICOM Mammography Workstations HL7 Clinical Training

Support Technician

Dexis LLC

Jan 2006 - Jan 2010 (4 years)

Provided Tier I/II helpdesk support, resolved escalated tickets, performed hardware/software repairs, and trained end users on new systems and applications.

Help Desk Support Troubleshooting PC & Mobile Support User Training Ticket Resolution

Network Administrator

Fort Valley University

Jan 2001 - Jan 2005 (4 years)

Installed and maintained network hardware/software, ensured security compliance, deployed Windows updates and patches, and provided end-user support for workstations.

Network Administration Security Compliance Network Hardware User Support