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Michael Goss

@michaelgoss

IT Systems Administrator at Eli Lilly who automated Intune deployments with custom PSADT scripts in a GMP-regulated environment.

United States

Message

At Eli Lilly, I moved from hands-on IT Systems & Support Engineer work at POINT Biopharma into site-level service leadership following the acquisition. I support on-site and remote staff across multiple US and Canadian sites in a GMP-regulated environment.

I engineered custom PSADT scripts deployed via Intune to automate application, driver, and update rollouts, replacing manual per-device installation with unattended deployments. I also designed and enforced Intune configuration profiles and compliance policies, and implemented BeyondTrust Remote Access across multiple sites.

At Pac-Van, I supported users across locations in the United States and Canada, managed Microsoft 365 and Entra ID, and led Windows migrations. I built PowerShell and batch scripts paired with PDQ Deploy to automate application installs and fixes, and hold a B.S. in Information Technology and CompTIA Security+, Network+, Linux+, Project+, and Cloud Essentials certifications.

Experience

Work history, roles, and key accomplishments

Current

Site Service Lead | Manager – Support Engineering

Current

Eli Lilly

Nov 2022 - Present (4 years)

Leads site technology projects and endpoint/cloud infrastructure for Eli Lilly, including Intune, Entra ID, and Microsoft 365, while providing Tier 1–3 support in a GMP-regulated environment. Previously served as IT Systems & Support Engineer at POINT Biopharma prior to acquisition.

Microsoft Intune Entra ID Microsoft 365 SharePoint PowerShell PSADT VMWare Fortinet GMP KnowBe4 BeyondTrust MDM Computer System Validation

Systems Administrator

Scopelitis, Garvin, Light, Hanson & Feary

Aug 2022 - Nov 2022 (3 months)

Administered SCCM/MECM environment, managed endpoint configuration and compliance, supported identity and access management, and performed server maintenance and patch management. Served as escalation support for the helpdesk team.

SCCM MECM Windows iOS Android Entra ID Active Directory Group Policy MECM Compliance Reporting Patch Management Tier II Support

IT Specialist

Pac-Van

Jul 2010 - Oct 2021 (11 years 3 months)

Provided IT support for 300+ users across 62 locations, administered server environment, managed Microsoft 365 and Azure AD, and led PC deployment and migrations. Built automation scripts and maintained Group Policy and patch management.

Microsoft 365 Azure AD Entra ID Active Directory Group Policy PowerShell Batch PDQ Deploy VMWare Hyper V Exchange Server Barracuda DNS DHCP ManageEngine Patch Manager Plus ManageEngine (Zoho) ServiceDesk Plus Symantec Backup Exec Datto

IT Technician

Ryder Logistics / Whirlpool Corporation

Aug 2008 - Jul 2010 (1 year 11 months)

Provided Tier 1–3 IT support for 600–700 employees across two warehouse facilities, covering helpdesk tickets, hardware repair, network configuration, and various systems.