Maureen User
@maureenuser3
I support customers remotely through clear communication, efficient issue resolution, and reliable day-to-day operations.
KenyaWhat I'm looking for
I've supported customers at Mooh Beauty Parlour and Bodayetu.co.ke, handling enquiries, bookings, payments, follow-ups, and product and service information.
In my current Customer Service & Operations role at Mooh Beauty Parlour, I manage daily operations, communicate through phone and messaging platforms, recommend services based on customer needs, and help build repeat business through positive customer experiences.
I'm fluent in English and Swahili, work independently across multiple requests, and am currently pursuing a Bachelor's Degree in Office Administration. I'm seeking a remote customer service or customer support opportunity where I can contribute strong communication, administrative, and problem-solving skills.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bodayetu.co.ke
Jan 2022 - Dec 2025 (3 years 11 months)
Assisted customers with enquiries and provided accurate information about products and services. Communicated professionally through phone and digital channels, resolved issues efficiently, and supported customers throughout the purchasing process.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor's Degree, Office Administration
Currently pursuing a Bachelor's Degree in Office Administration.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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