At MensUSA, I delivered customer support across live chat, email, social media, and phone, maintaining 95% customer satisfaction. I used Shopify to look up orders and resolve customer requests.
I followed up with new sign-ups within 15 minutes and kept customer records accurate while working with dispatch and operations teams. My work also improved customer lifetime value by 40% and reduced churn.
At Dellyman Logistics, I handled customer communication through Respond.io, email, and telephone. I reduced the support ticket backlog by 45% and improved customer retention by 20% by resolving complaints and offering proactive solutions.
I also conducted virtual product demonstrations, training, and onboarding. My experience includes Zendesk, Zoho, Freshdesk, Shopify, and remote collaboration tools.
