Celestina Sani Zubairu

Are you seeking a top-tier Customer Support Specialist who can transform delayed responses into delighted customers and lost sales into loyal fans?

Most E-commerce brands around the world live and breathe SALES. However, most brands struggle with delayed responses, which silently kill sales and can't be managed without delegating to a specialist.

Another challenge e-commerce brands face is inefficient order tracking and processing, resulting in delays, missing updates, and frustrated customers who feel uninformed about their purchases.

However, the problem of inefficient order tracking and processing can be solved by building organized, automated systems that keep customers informed and confident throughout the entire purchase-to-delivery process.

Again, I have helped e-commerce brands set up real-time order notifications, shipment tracking links, and proactive follow-up emails that update customers automatically at every stage.

Having worked with eCommerce brands, I have been able to understand how customers value clarity, speed, and reassurance more than anything, and that great communication is the key to keeping them loyal.

Based on popular reports from Google, e-commerce brands that fail to respond quickly, provide clear order updates, and maintain consistent communication risk losing up to 70% of potential sales to cart abandonment and customer frustration.

So, you don’t want to be in that category because a lot of businesses lose sales daily, not because their products aren’t great, but because their customer support isn’t fast enough.

Now that you’ve understood this and are ready to build a customer support system that keeps shoppers engaged, informed, and buying again.

This is the unique solution I bring to the table: I will help you turn delayed responses into instant, professional interactions that convert curious shoppers into loyal, paying customers.

As if that’s not enough, I will build a consistent communication system that ensures every reply, from chat to email, reflects your brand’s tone, values, and professionalism in the language you speak (English).

I won’t stop there; I will also manage your order tracking and processing system to ensure every customer receives real-time updates, faster resolutions, and a transparent post-purchase experience, reducing “Where is my order?” inquiries and increasing repeat sales.

Tools I Work With:

📍 Shopify, Help Scout, Gorgias

📍 Zendesk, Freshdesk, Intercom, Zoho, HubSpot, GoHighLevel

📍 Slack, Skype, Discord, WeChat, Gmail, Zoom, Outlook, WhatsApp,

📍 ClickUp, Trello, Asana, Notion

📍 Mailchimp, Canva, Google Workspace

📍 USPS, UPS, DHL, FedEx, Global Tracking, and more...

If you want to be the brand customers trust for fast replies, smooth order updates, and professional communication, then I’m the right person to work with.