At MensUSA, I handled customer inquiries across email, live chat, direct messages, and shared inboxes, resolving e-commerce issues while maintaining a CSAT score above 4.5/5.
I used Shopify to manage orders, shipping updates, refunds, and replacement shipments. I also helped customers with promotions and checkout issues.
At Yelpoda, I supported customers through email and live chat, assisting with order tracking, returns, exchanges, and refunds. I processed and synchronized orders across sales channels using OrderXSync.
Across these remote customer support roles, I’ve worked with Gorgias and Shopify and tracked service measures including CSAT, first response time, and resolution time.
